Privacy Policy

At Concept Odense, we take the protection of your personal data seriously. This privacy policy describes how we collect, use, and protect your data when you visit our webshop or make a purchase.

The policy applies to all customers within our active markets – Denmark, Germany, Austria, Sweden, Italy, Spain, France, the Netherlands, Belgium, Ireland, and Poland – and is prepared in accordance with the EU General Data Protection Regulation (GDPR).

1. What information do we collect?

We only collect the information necessary to provide our services:

  • Contact information: name, email, phone number, and address
  • Order information: delivery address, payment details, and order history
  • Technical information: IP address, browser type, and device information
  • Correspondence: messages between you and our customer service

2. How do we use your information?

We process your information for the following purposes:

  • Processing and delivering your order
  • Customer service and support
  • Improving the webshop and user experience
  • Preventing fraud and abuse
  • Marketing – only with your consent or on another lawful basis

3. Sharing information

We never sell your personal data. We only share data with trusted partners when necessary to complete your order or operate our webshop:

  • Payment providers (such as PayPal and Stripe)
  • Shipping companies and logistics partners
  • Hosting and platform providers (Shopify)
  • Authorities, if required by applicable law

All partners process your information in accordance with our instructions and applicable data protection laws.

4. Cookies

We use cookies to improve your experience, ensure webshop functionality, and analyze site traffic.

  • You can adjust your cookie settings at any time via our cookie banner or directly in your browser
  • Read more in Shopify’s cookie policy

5. Your rights

As a data subject, you have the following rights under the GDPR:

  • The right to access the information we process about you
  • The right to rectification or deletion
  • The right to restrict processing
  • The right to data portability
  • The right to object to processing
  • The right to withdraw consent
  • The right to lodge a complaint with the relevant data protection authority in your country

You can exercise your rights by contacting us at info@concept-odense.com.

6. Data security

We use appropriate technical and organizational security measures – including encryption and access control – to protect your information from unauthorized access, loss, or misuse.

7. International data transfers

In some cases, your information may be processed outside the EU/EEA. When this happens, we ensure that the transfer is covered by appropriate safeguards – such as the EU Commission’s standard contractual clauses – so your data enjoys the same level of protection as within the EU.

8. Data retention

We retain your information as long as necessary to fulfill the purpose of processing or as required by applicable law – for example, accounting laws.

9. Changes to the privacy policy

We may update this policy from time to time to reflect changes in our practices or the law. The current version is always available on this page.

10. Contact

Concept Odense