We only ship to Denmark.

Yes, we offer free shipping on all orders, regardless of amount or weight.

Delays may be caused by weather, strikes, or other factors. If your package is significantly delayed, we will notify you with an updated delivery date.

If the package is lost or damaged during transport, we will refund or resend the affected items.

In 98% of cases, orders are delivered on time. Unfortunately, delays can sometimes occur during peak periods. You can check the status of your order using the tracking number you received in your inbox.

Orders are processed within 1-3 business days before shipping.

Contact us at info@concept-odense.com if you do not receive a tracking number or if you have trouble tracking your order.

Delivery usually takes 12-14 days, as we ship directly from production to ensure a unique product.

If you are not available, the courier can try to deliver again or leave the package at a nearby pickup location. Instructions will be sent to you.

For further assistance, contact our customer service at info@concept-odense.com.

Contact us at info@concept-odense.com within 48 hours of receiving your package to resolve any issues with damaged or missing items.

You have 30 days from the date of receipt to return your item.

Contact us immediately with your order number and a photo of the received item. Concept Odense covers all costs and provides a free replacement or a full refund.

Yes, customized or personalized products, promotional items, and opened products for personal care or cosmetics cannot be returned.

Once we have received and inspected the return, we will issue a refund to the original payment method within 14 business days. For further assistance, please contact our customer service department at info@concept-odense.com.

Return shipping costs are the buyer's responsibility.

Contact us at info@concept-odense.com to get instructions on returns. Follow the instructions, pack the product carefully, and include a copy of the invoice.

Yes, within 30 days, as long as the item is unused and in its original condition.

Yes, proof of purchase, such as an order confirmation or receipt, is required to process a return or refund.

Yes, the products must be unused and unworn with all original tags and prices. Some items, such as sealed products, cannot be returned if the seal has been broken.

Return shipping costs vary due to our international return address and depend on the carrier and the size of the package. Prices typically start at 110–190 DKK, but may vary.

We accept major credit cards and secure payment solutions. All payments are processed through secure payment gateways, including Visa, MasterCard, American Express, Shop Pay, Google Pay, Apple Pay, and MobilePay.

Discount codes must be used at the time of payment and cannot be applied retroactively.

From time to time, we offer promotional codes. Be sure to sign up for our newsletter to stay updated.

Payment is charged at the time the order is placed. Once the order is confirmed, the total amount will be deducted from your chosen payment method.

If your payment has been declined, please check that your card details, billing address, and balance are correct. If the problem persists, contact your bank or card provider for more information. You can also try an alternative payment method.

Check your payment information again and try again. If the problem continues, please contact your bank or our customer service department for assistance at info@concept-odense.com.

Unfortunately, it is not possible to change the payment method after placing an order. Make sure to choose the correct payment option at checkout.

We currently do not offer the option to split payments between two payment methods. You can only choose one payment method per order.

If you notice discrepancies or errors in your payment, you should immediately contact our customer service at info@concept-odense.com.