Payment Policy Concept Odense

This page summarizes payment methods, accepted currencies, security measures, and useful information about your purchases on concept-odense.com. For delivery times and shipping costs, please refer to our Shipping Policy.

1. Accepted currencies

  • Danish krone (kr / DKK): Denmark.
  • Swedish krona (kr / SEK): Sweden.
  • Euro (€ / EUR): Germany, France, Ireland, Italy, Netherlands, Spain.
  • Polish zloty (zł / PLN): Poland.

The displayed currency automatically adjusts to your delivery country. The amount charged exactly matches the price shown at checkout, with no currency conversion fees.

2. Accepted payment methods

We offer a wide range of payment methods to provide you with the easiest experience:

Short

  • Visa
  • Mastercard
  • Maestro
  • American Express

Digital wallets

  • Shop Pay
  • Apple Pay
  • Google Pay

Local methods

  • MobilePay: available for customers in Denmark.

Available methods at checkout depend on your delivery country and device.

3. Payment security

Protecting your card data is our top priority.

  • SSL encryption of all transactions end-to-end.
  • PCI-DSS compliance ensured by our payment provider, Shopify Payments.
  • 3D Secure 2 (strong customer authentication) on all eligible cards, in accordance with the EU PSD2 directive.
  • No card data is stored on our servers.
  • Fraud detection enabled on every order.

4. When is payment charged?

  • The amount is charged immediately upon completion of your order.
  • You will then receive a confirmation email with order details and invoice.
  • In case of cancellation or return, the amount will be refunded to the original payment method (see our Return Policy).

5. Prices and taxes

  • All prices on concept-odense.com are shown in local currency and are exclusive of VAT, customs duties, and import taxes.
  • Since we ship from our international warehouse, customs duties, import taxes, or VAT may apply upon delivery in some cases. These are determined by the authorities in the recipient's country and are borne by the recipient.
  • Any fees are charged directly by the shipping company or customs authorities and are not included in the price at checkout.

6. Declined or failed payment

If your payment is declined, several reasons may be involved:

  • Card limit reached or insufficient balance.
  • Incorrect card details (number, expiration date, security code).
  • 3D Secure authentication not validated or expired.
  • Card not activated for remote or international purchases.
  • Temporary block by your bank for security reasons.

What you can do:

  1. Check the entered information and try again.
  2. Use another payment method (different card, PayPal, Apple Pay, etc.).
  3. Contact your bank if the problem persists.
  4. If nothing works, write to us at info@concept-odense.com with a screenshot of the error message. Our team will help you complete your order.

7. Changing payment method after ordering

  • Once the order is completed and paid, the payment method can no longer be changed.
  • If you need to change your payment method, contact us quickly at info@concept-odense.com. If the order has not yet been prepared, we can cancel it so you can place a new order with the desired method.

8. Invoice and receipt

  • Your order confirmation serves as an invoice and is sent automatically by email.
  • You can always find it via the link in this email.
  • For requests for a copy or invoice with EU VAT number contact info@concept-odense.com.

9. Frequently Asked Questions (FAQ)

  • Are my card details stored? No, no card data is stored on our servers. The transaction is handled by Shopify Payments, certified PCI-DSS level 1.
  • Why is my card declined even though the balance is sufficient? The most common reason is 3D Secure blocking by your bank. Check your banking app to validate the transaction.
  • Can I pay in installments? Installment payments are currently not offered.
  • Is there a minimum order amount? No, there is no minimum purchase.
  • Do the prices include VAT and customs duties? No. All prices are shown excluding VAT, customs, and import duties. Upon delivery, VAT, customs, or clearance fees may be charged directly by the shipping company and are the responsibility of the recipient.
  • Can I get an invoice with my EU VAT number? Yes, please write to us at info@concept-odense.com with your VAT number, and we will issue the corresponding invoice.

10. Contact

Company information

  • Address: Paxtonstraat 3N, 8013 RP Zwolle, Netherlands

Our team typically responds within 24 hours on weekdays.